Manager of Responsive Access Program
Maui, Hawai'i, Oahu, Hawaiʻi
Reports To:
Director of Responsive Access Program
Education:
Master's degree in Public Health, Social Work, Health Administration, or a related field
Experience:
Senior-Level Employee
Salary:
$60,000 - $80,000
Position:
Exempt, full-time
Schedule:
Full-time with hybrid schedule; evening/weekend availability required for outreach and special events
About the Role
The Manager will oversee day-to-day client intake, eligibility determination, service coordination, and follow-up for HMHB’s statewide Responsive Access Program (RAP) initiative. This role ensures that uninsured and underinsured individuals receive timely, culturally responsive access to reproductive and family planning services while addressing real-life barriers such as transportation, language access, and service navigation.
Client Intake & Eligibility
Conduct and oversee RAP client intake, eligibility screening, and verification, including payer-of-last-resort determination.
Ensure timely access to services (within 10 days for routine care and 24 hours for urgent needs).
Screen uninsured clients for Med-QUEST eligibility and support enrollment and follow-up.
Care Coordination & Follow-Up
Coordinate referrals to core and optional RAP services, including transportation assistance, doula care, and enhanced care navigation.
Conduct post-service follow-up with clients to assess additional needs and gather feedback.
Serve as a point of contact for clients entering RAP through HMHB, mobile clinics, outreach events, or partner referrals.
Partner Coordination
Work closely with partner sites to support intake workflows, referrals, and service tracking.
Maintain secure shared tracking tools to ensure timely data exchange between HMHB and partners.
Support partners in understanding RAP eligibility, documentation, and service coordination requirements.
Conduct follow-up to ensure client needs are met.
Data Entry & Reporting Support
Enter and maintain accurate client-level data in all required tracking systems.
Support monthly data reconciliation and preparation for DOH reporting.
Flag data quality issues or service delays for escalation to the Director of RAP.
Outreach & Engagement
Participate in community outreach events, mobile clinics, and partner-hosted activities.
Support RAP promotion through coordination with HMHB communications staffand The Parent Line.
Ensure culturally responsive engagement with priority populations, including adolescents, postpartum individuals, LEP clients, and people experiencing homelessness.
Other duties as assigned
Preferred Qualifications
Master's degree in Public Health, Social Work, Health Administration, or a related field
Minimum of three years of experience in direct client care
Strong knowledge of trauma-informed care, reproductive health, and social determinants of health
Experience with housing systems and community-based resource navigation
Ability to manage complex cases and prioritize competing needs
Comfort working across multiple systems, partners, and service settings
Excellent communication, documentation, and organizational skills
Commitment to cultural humility, equity, and client-centered care
Strong interpersonal skills
Proficient with data entry and knowledge of database maintenance (Apricot, Klara, etc.)
Maintain a valid driver's license and State-mandated Auto Insurance
Must be willing to travel, as needed
To Apply, send your resume and cover letter to: admin@hmhb-hawaii.org
Subject line:
Manager of Responsive Access Program - Job Application