Compliance with 10DLC, TCPA, and Carrier Regulations
Our Messaging Service complies with A2P 10DLC registration requirements set by U.S. carriers. All messaging campaigns are registered with The Campaign Registry (TCR) and adhere to TCPA (Telephone Consumer Protection Act) and CTIA (Cellular Telecommunications Industry Association) guidelines to ensure legal and responsible messaging practices.
Collection of Information
We collect information when you use the Messaging Service, including:
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Personal Information: Your mobile phone number and any additional details you provide when opting into the Messaging Service.
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Message Content: Messages you send and receive through the Messaging Service.
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Usage Data: Information such as timestamps, message delivery status, and interactions with links within messages.
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Cookies & Tracking Technologies: We may use cookies or similar tracking technologies to personalize your messaging experience, such as sending customized SMS messages.
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If you participate in medical services, program opportunities, or any other client support inquiries related to the Messaging Service, we may collect additional contact details and relevant information.
Use of Information
We use the collected information for the following purposes:
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Delivering and managing the Messaging Service.
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Providing account updates, client support, and transactional alerts.
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Sending workshop opportunities, schedule appointments, etc. (if you have opted in).
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Monitoring and analyzing the effectiveness of the Messaging Service.
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Detecting and preventing fraud, spam, or unauthorized activity.
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Messages are informational and care-related only. Although our website accepts donations, no fundraising or donation requests are sent by SMS.
Message Frequency:
You may receive periodic messages related to newsletters, account updates, or
customer support. Message frequency varies. Message and data rates may apply.
No-Share Clause
We do not sell your personal information. However, we may share your data under these circumstances:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Legal Compliance & Protection:
We may disclose information if required by law, regulatory agencies, or to protect our rights, privacy, safety, or property.
Fraud & Spam Prevention:
We monitor messages to prevent fraud, spam, and phishing attempts in compliance with CTIA and U.S. carrier regulations.
No Third-Party List Purchasing:
We do not purchase, sell, or use third-party phone lists. We only send messages to users who have directly opted in.
Protection of Information
We implement industry-standard security measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is 100% secure. While we take precautions, we cannot guarantee absolute security.
Retention of Information
We retain your information as long as you are enrolled in the Messaging Service or as required by applicable laws. We may also retain data for purposes such as dispute resolution, legal compliance, and enforcement of our agreements.
Opt-Out and User Controls
Your consent to receive automated marketing text messages is not a condition of purchase. You can opt out at any time by replying with any of the following commands:
STOP, END, CANCEL, UNSUBSCRIBE, or QUIT. Upon opting out, you will receive a confirmation message, and no further messages will be sent.
Additional Help or Opt-Out Options
Email: info@hmhb-hawaii.org
Website: www.hmhb-hawaii.org
Phone: 808-737-5805
For help or to report issues with the Messaging Service, contact us:
Email: info@hmhb-hawaii.org
Website: www.hmhb-hawaii.org